The new world of Generative AI to empower enterprise

Generative AI is beyond a fun toy to illuminate your children's bedtime stories (try that if you haven’t!), but now a formidable asset for CIOs to streamline internal processes and transform employee empowerment. 

For enterprises, Generative AI serves as a copilot – but it must be understood as fully as possible to realise its full potential and risks.   

On a broader level, it can help solve your technical challenges but, as in any new story in time, you as a Digital Leader need to weigh up AI’s technical challenges and ethical considerations.   

My CIO clients often ask me often about the possibilities of Generative AI, so beyond the hype, let’s explore the power this transformative AI tool can bring you as a CIO. To help you along the journey, our white paper demystifies AI fact from fiction, cutting the through the hype to identify how it can make a real difference to your enterprise.  

AI as a Creative Companion   

In its simplest form, Generative AI is a series of algorithms and tools that can craft new content or conceptualise patterns.   

At its core, it learns from vast amounts of data using Large Language Models (LLMs), assimilating patterns, nuances and structures within. This learning enables it to produce outputs that were not explicitly part of its training data, effectively "imagining" new creations.   

Think of it as a creative companion or sounding board that can imagine, construct and even predict. Beyond just mimicking or reproducing known patterns, Generative AI can innovate, designing solutions or ideas that you and I might not immediately consider. Its capacity synthesises information from diverse sources, creating coherent, novel outputs. This makes it a phenomenal tool to bridge the gap between raw data and meaningful, actionable content.   

Streamlining Business Processes   

In today's competitive landscape, Generative AI takes efficiency and innovation to a new level as organisations seek to refine their operations to maximise productivity and sweat their digital solutions. AI is as a transformative concept, promising both automation and innovation within core business operations.   

Here’s how your enterprise can benefit from the advantages of AI for streamlining Business Process:  

Automating Administrative Tasks  

Repetitive tasks, such as data entry, setting up schedules or generating routine reports, have traditionally consumed a significant portion of an employee's working hours.   

Automating Administrative Tasks empowers Digital Teams to channel their expertise and creativity into strategic and value-driven tasks, fostering innovation and growth. It enhances efficiency by streamlining routine activities and enables teams to operate at maximum capacity, ensuring the timely achievement of critical objectives.  

Training and developing your Digital Team 

The dearth of AI-skilled professionals presents a pressing challenge for many Digital Leaders. But in the face of this shortage, innovative initiatives are emerging to bridge existing skill gaps and nurture new talent that will continue to present a significant challenge for some time. 

When used effectively, Generative AI serves as an employee co-pilot, guiding skill development and personal growth within an organisation – almost like a trusted mentor. It continuously monitors performance, offering real-time feedback and insights, thereby promptly identifying skill deficiencies or knowledge gaps and enables targeted interventions and training. This approach ensures non-biased, objective, and data-driven feedback, fostering a culture of continuous learning and collaboration, enhancing task efficiency and reducing errors in the process.  

Optimised Resource Allocation   

At the cornerstone of project management is optimising resource allocation with Generative AI. For project managers, the challenge is to form teams to achieve the best results within stipulated timeframes.   

You might be wondering how CIOs can help make this happen? They can facilitate this process by delving into historical data, allowing AI to analyse patterns from past projects and discern successful team combinations. They can then integrate this knowledge with real-time data on current skill sets within the organisation, enabling strategic decision-making for optimal outcomes.  

Enhanced Communication   

Environments such as customer support encounter frequent recurrences of similar queries. When trained with a repository of these questions and their ideal responses, AI can consistently provide accurate, on-the-spot answers.  

This brings the following benefits to CIOs wanting to improve communication in their teams. AI-powered communication systems can enhance efficiency by processing information swiftly. They offer personalised communication and recommendations through in-depth analysis of individual preferences, and they maintain consistent service quality, ensuring uniform assistance across diverse tasks and user interactions.  


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Steps to Harness Generative AI internally  

Harnessing generative AI internally involves a strategic approach to leveraging its full power. It begins with defining clear objectives and identifying specific use cases for AI applications, together with:  

Identifying Pain Points

Before diving in, understand which internal processes are cumbersome or time-consuming. These are ripe for AI intervention. 

Employee Involvement 

The change shouldn't be top-down. Engage employees in discussions about integrating AI into their workflows, ensuring they feel supported and understood.  

Continuous Learning 

The world of AI is dynamic. Regular training sessions will ensure that employees can make the most of these tools as they evolve.  

Ethics in a new Generative AI World 

From being a creative companion, streamlining businesses processes to harnessing generative AI internally, as a CIO you have a duty to conduct AI processes ethically.  So remember to ensure that your use of Generative AI respects privacy and maintains transparency, especially when it’s handling employee data.  

The goal is to promote transparency, fairness, accountability and data privacy across your organisations. By establishing a strong ethical framework, you can ensure that AI technologies are developed, deployed, and utilised to align with societal values and contribute positively to the broader community.  

An AI journey in an enterprise world 

Be it Generative AI, Machine Learning or Natural Language Processing, you might be thinking about the complexity of implementing AI technologies in enterprise organisations. Innovative ‘retail’ applications like ChatGPT, Reface, and Midjourney sometimes makes it seem far too easy. 

We've released a white paper which covers the technical challenges, organisational realities, ethical considerations, and the pivotal role that IT leaders play in driving AI in an enterprise environment.  

Have you ever asked yourself how you limit uncontrolled AI experimentation in an environment where there is insufficient direction or unproven legacy? Or are you thinking about how blended teams should flex to an AI implementation project? 

Like a gripping bedtime story, you'll discover the key to answering these questions in our White Paper.


About the author

Alasdair Hendry

Alasdair specialists in Transformation, Consulting and Business Growth at Exception.