FAQs
About Exception
What does Exception do?
Exception is a specialist AI consultancy based in the UK. We help organisations transform their operations and achieve a competitive advantage through a complete suite of AI services, including strategy, custom AI agent development, expert project delivery, and AI governance solutions.
Where are we based?
Our team is headquartered in Edinburgh, Scotland, and we serve clients across the entire United Kingdom. All of our experts are UK-based, ensuring seamless communication and collaboration.
What industries do we specialise in?
We have a proven track record of delivering complex digital and AI solutions for both the public and private sectors. Our flexible approach allows us to adapt our expertise to the unique challenges of various industries, including finance, utilities, oil & gas, and public services.
Why should I choose Exception as my AI partner?
Clients choose us for three main reasons: our deep, specialist focus on AI, our proven pedigree of delivering complex projects since 2002, and our end-to-end partnership model. We don't just advise; we build, deliver, and govern, ensuring your AI strategy becomes a successful reality.
Our AI Services & Platform
What is involved in your AI Strategy & Roadmap service?
Our AI Strategy service provides you with a clear, actionable plan for AI adoption. We begin with a readiness assessment to understand your capabilities, then work with you to build a compelling business case, define your ROI, and create a prioritised roadmap for your first AI initiatives.
What are AI agents and how can they benefit my business?
AI agents are a powerful evolution of automation. They are intelligent software programs designed to handle complex, multi-step tasks autonomously—like a digital employee. The key benefits are a dramatic increase in efficiency, a reduction in operational costs and human error, and the ability to scale your operations 24/7. Discover our AI Agent Development services
How does your AI Project Delivery service work?
Our AI Project Delivery service provides the expert personnel needed to guarantee your project's success. Whether you need to rescue a stalled project, require a specialist to solve a specific challenge, or need an embedded team to accelerate development, we provide the hands-on expertise to get your project over the line. Discover our AI Project Delivery services
What is AI Governance and why is it important?
AI Governance is the framework of rules, policies, and processes you put in place to ensure your AI systems are developed and used responsibly, ethically, and safely. It's critical for managing risk, building trust with customers, and ensuring your AI initiatives are transparent and accountable.
Working with us
What is the first step to getting started with Exception?
The best first step is to book a complimentary, no-obligation chat with one of our AI specialists. This allows us to understand your challenges and goals, and for you to ask any questions you have.
How do I book a meeting?
You can book a 25 or 55-minute session directly through our website. Simply choose a time that works for you, and we'll send you a confirmation. Click Here to book
What does 'no strings attached' mean for the initial consultation?
It means the meeting is purely for your benefit. It's a chance for you to gain expert advice and explore the "art of the possible" for your business. There is no sales pressure and no obligation to move forward. Our goal is to provide you with value and clarity.