Exception is committed to protecting your personal information in its Privacy & Cookies Policy

This policy explains how we use any personal data we obtain about you when you use our website as well as how we use cookies on this website.

What information do we collect from you?

In most instances, we collect your full name and email address only for relevant marketing communications so that we can respond to your query.

Why do we collect this information?

We collect this information, so we can supply you with meaningful and infrequent information on our products and services.

We only collect data that has been given to us by consent – you must have opted in, we aren’t sneaky about it.

All information collected is handled with regard to your individual rights.

Who might we share your information with?

Only our staff who are required to see your data have access to it. Furthermore, all our employees receive ‘data hygiene’ training during onboarding, to ensure data security best practices are followed. This significantly reduces our risks of any internal data security breaches.

We do not share your personal information with any third parties.

How long do we keep hold of your information?

Only for as long as it is needed.

We continually update and review this to make sure what we have stored is correct and up-to-date and we only store your data in the UK.

If you decide you no longer want to be contacted by us, or no longer want us to hold your data, we will delete it. We ensure there is always an opt-out option on our communications.

How can I access the information you hold about me?

Contact us. If you want to review the information we hold about you, or want to update it, contact us at [email protected] and quote your full name. We will process your request within four weeks.

Our Data Protection Officer is Alan Anderson; however, we have a company-wide culture of the importance of data protection and data privacy.

Your individual rights:

  • The right to be informed about what we are doing with your data through privacy notices
  • The right you have to access a copy of the data we hold of you;
  • The right to correct any data that we hold;
  • The right to erasure, meaning the right to request deletion of certain kinds of data we hold;
  • The right to restrict processing, or the right to ask us to stop using your data in certain ways;
  • The right to data portability;
  • The right to object to our uses of your data; and
  • Rights in relation to automated decision making and profiling, including data we use for the purposes of advertising and marketing


What Are Cookies?

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies?

We use cookies for a variety of reasons detailed below. Unfortunately is most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Cookies may be used to remember if you have already contacted us or visited our site.

When you submit data to through a form such as those found on contact page or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

More Information

Hopefully that has clarified things for you but if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you require more information then you can contact us through one of our preferred contact methods.