Boosting Building Society Business Value

Background

To enhance Customer Experience CX and to support its future business direction, our Building Society customer embarked on a major new systems development and integration programme.

Investing in new back-end and front office applications was an essential part of their strategic development as a leading Building Society.

The challenge - Maximising Technical Management

The new systems were critical to the processing of mortgage applications and to enhance customer relationship management.

Such a major IT investment programme was viewed by their executive as a key enabler in helping the Building Society create a longer and happier relationship with their customers.

Having already chosen their Financial Software applications, our customer also needed the digital skills, experience and knowledge to aid the Systems Integration process, complementing their own capability.

Why was Exception selected?

Exception Consultants were chosen to provide Technical Management, Application Integration Consultancy and performance services to support the systems integration process.

Exception was also selected to work alongside the Building Society's in-house team. Why? Because of our reputation for service delivery, customer care and ability to invest the right expertise into the project quickly and easily.

The result - delivering Customer Excellence

Ultimately, Exception helped deliver Customer Excellence, not just Customer Experience (CX). In turn, we helped with adding business value to the Building Society. This supported the customer's business direction when it rolled out its new systems development and integration programme.

Investing in new back-end and front office applications was an essential part of the strategic development .

The Building Society achieved return on investment from the IT investment programme, helping to ensure a happier relationship with its customers.

Exception provided:

• Consultancy in Application Integration, technical skills in Websphere, Java and IBM Infrastructures
• A genuine team perspective
• Real understanding of the customer's needs
• Speed of response and flexibility
• Excellent customer service

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